Returns at SDW

At Something Different Wholesale, we take great care to ensure your order is picked, packed and delivered in excellent condition. However, we understand that occasionally an item may arrive damaged, faulty or incorrect, or an item may be missing from your order.

Please note that we do not accept physical returns for orders delivered to Europe. Where an item is confirmed as damaged, faulty or incorrect, we will provide a refund or credit as appropriate and may ask you to safely dispose of the affected item/s.

If you need any further advice, email [email protected] 

DAMAGED OR FAULTY ITEMS

In the unfortunate event that an item has arrived damaged or faulty, you must contact us at [email protected]  within 14 working days from the dispatch date shown on your invoice.

• We may ask for photographs of the damaged or faulty product to help us assess the issue.
• Once your claim has been reviewed and accepted, we will issue a refund or credit for the affected item(s) as appropriate.
• Damaged or faulty items should not be returned to us. We may instead ask you to safely dispose of the affected goods once your claim has been approved.

Please do not dispose of any items until we have acknowledged your claim, as we may require photographs or further information before it can be processed. You can submit your return request by clicking the box below.

AN INCORRECT ITEM HAS BEEN RECEIVED OR ITEMS ARE MISSING

If you receive an incorrect item or items are missing, contact [email protected]  within 14 working days of the dispatch date on your invoice.

• If an incorrect item has been sent, please do not return it to us. We may ask you to safely dispose of the item once we have reviewed your claim.
• We will arrange a refund or credit, or where appropriate arrange for the correct product to be supplied.
• If items are missing from your order, we will arrange for the missing goods to be sent or provide a refund or credit where appropriate.

To make the process quicker and easier, you are welcome to use the returns form below when submitting your request.

REFUNDS & CREDITS

• Once your claim has been reviewed and accepted, the appropriate refund or credit will be processed.
• Refunds will cover the value of the affected item(s).
• Where a refund is issued, it will be made to the same payment method used for the original purchase, where applicable.
• You may be asked to provide photographs or other information to support your claim.

CHANGE OF MIND (B2B Orders)

 As we trade on a B2B (Business-to-Business) basis, please note the following:

• Orders placed under a business account do not have the same right of withdrawal as consumer purchases.
• We do not accept returns for orders where you change your mind, no longer require the goods or the items are not as expected.
• Genuine faulty, damaged, incorrect or missing items will be refunded, credited or otherwise resolved in line with the conditions above.

NON-FAULTY ITEMS

We do not accept returns of non-faulty items for orders delivered to Europe, including where products are no longer required or are not as expected.

If you have a concern about an item you have received, please email [email protected] and our Customer Care team will be happy to assist.

 YOU HAVE NOT RECEIVED YOUR ORDER

If your order has not arrived contact [email protected] 

Please allow the following time scales before reporting a missing order:

Once your claim has been confirmed, a replacement order will be sent within 28 working days with delivery costs covered by us. Delivery times will follow our standard delivery timelines and vary by location.

Need Advice?

If you would like any further advice, please send an email to [email protected]  and we'll be happy to help.

All emails are responded to within 48 hours (during working days Monday – Friday 8:30am – 4:30pm GMT). 

Something Different Wholesale reserves the right to refuse returns that do not meet the conditions outlined above. We also reserve the right to amend this Returns Policy at any time without prior notice, in line with our trading practices and legal obligations.