Can I pay in GBP?
No, it is not possible to pay in GBP.
Is there a minimum order policy for EU customers?
Yes. Minimum order requirement for customers importing into the EU and Northern Ireland is £150 excluding VAT.
How much is delivery?
All EU orders automatically qualify for FREE delivery and we offer same day dispatch on all orders placed by 4pm.
What courier do you use?
We ship all EU goods with UPS.
What is the estimated delivery time?
Delivery will be 3-5 working days from when you place your order.
Will I receive a tracking number?
Yes, a tracking number will be emailed to you on dispatch of your order.
Are there any restricted goods?
No, the products listed on our website are available for delivery into the EU.
Can I receive my order by pallet?
No, we are currently not able to ship by pallet, all orders are shipped by UPS.
Do I need on EORI number?
Only customers in Northern Ireland now need to provide an EORI number. You no longer need to provide us an EORI (Economic Operator Registration and Identification Number) number for us to ship to the EU.
How can I pay for my order?
You can pay using Paypal as well as by credit or debit card.
Can I have my order delivered to another EU country?
Yes you can, please refer to our EU VAT Rules page to determine how much VAT you will pay on your order.
Paying VAT
How do I know what VAT rate I am?
Just proceed with your purchase and we'll handle the rest. We will automatically apply to your invoice the appropriate VAT rate based on the information you provide.
Netherlands - If your business provides a valid VAT number registered in the Netherlands, a 0% VAT reversed charged rate will apply. Without a VAT number, VAT will be charged at 21%.
Ireland and Rest Of EU - If your business provides a valid VAT number registered in the country of delivery, a 0% VAT rate will apply as per the VAT exempt Intra-Community transfer (Article 138, 2, c) Directive 2006/112/EC). Without a VAT number, VAT will be charged at 21%.
I do not have a VAT number, can I buy from you?
Yes, however it is not possible to claim the VAT back.
Will I have to fill in any paperwork?
No, we will take care of all the paperwork so you can simply order online and we will deliver your goods.
Will I have to pay customs charges?
No, there will be no customs or clearance charges, we will handle all of those for you.
I am VAT registered, can I claim my VAT back?
If you are VAT registered in the Netherlands and your delivery is to the Netherlands yes you can claim VAT back.
Have a question?
We are dedicated to providing you with the best service and assistance.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat on our website where we are on hand to answer your query from 8:30am - 4:30pm (UK time) Monday-Friday.
